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> Patient Participation Group (PPG)

Patient feedback

Patient satisfaction is very important to everyone at Wye Surgery.

We strive to deliver excellent care at convenient times and encourage our patients to let us know how we are doing.

See some latest patient feedback.

Below are some of the ways you can give us your feedback and ideas:

Our Patient Survey - it’s anonymous! Your feedback is valuable and will help us improve our service. After your next appointment at Wye Surgery, please complete our online patient survey or ask for a printed survey at Reception. The survey invites you to rate your experience of making and having your appointment at Wye Surgery, and to comment on the other services we provide.

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Suggestions Box If you have any other feedback you’d like to give us, please drop a note into our Suggestions Box at reception.

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Rate our service Write a review or see what others are saying about service at Wye Surgery. iWantGreatCare is a trusted independent website aiming to improve healthcare in the UK. You can contribute by giving confidential feedback about your experience as a patient at Wye Surgery - Go to iWantGreatCare.org

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Patient Participation Group (PPG) If you would like to have input on a range of matters that affect how Wye Surgery delivers patient services, please join our Patient Participation Group (PPG for short).

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Please tell us how you think we are doing. Your feedback is important. The survey is anonymous, reviewed regularly and fed back to our staff. Many thanks.

Patient feedback online survey

Patient Participation Group (PPG)

New group members always welcome - please get in touch

Our PPG is a volunteer group of patients and practice staff. We meet 3-4 times a year to talk about new services and initiatives for Wye Surgery.

The group aims to help us continuously improve the way we meet patient needs and expectations.

We aim for a wide cross section of patients with different ages, needs and backgrounds - young people, workers, parents, single people, retired people, those with long term health conditions and people from different ethnic groups.

Please get in touch if you would like to join the group.

Contact details

• Judith Timms, Chairperson on 01233 813977 or mob 07932 735138
• Helen Goodman at Wye Surgery on 01233 884 585
• Email wyesurgeryppg@gmail.com

Download minutes of recent PPG meetings (pdf format)

• January 2020
• November 2019
• September 2019
• July 2019
• June 2019
• AGM March 2019
• January 2019

PATIENT SATISFACTION

Recent patient feedback about the care Wye Surgery is providing during the Pandemic

• Always good, very Covid secure.
• I needed advice and treatment which was delivered extremely quickly and with sensitivity.
• It was my first visit I found it relaxing, the nurse gave good advice on how to keep myself safe.
• Very well organised with procedures to keep everyone safe during the pandemic.
• Brilliant nurses extremely helpful and kind.
• I like the way I was greeted and looked after as I was in a lot of pain.
• The Dr was very good, made a very quick relationship with me and put me at ease. Was helpful and understanding, made a quick onwards referral for me. I cannot fault my experience today.
• Great Dr very kind and easy to talk to; reception was also good especially with Covid 19 challenges.
• Quick replies to online queries, always have brilliant communication with the Surgery.
• Friendly, clean, helpful and great team work.
• Brilliant caring service.
• Had a very charming Nurse dealing with me! Pleasant surgery in every way Thank you.
• Nursing care excellent, very professional.
• Wye Surgery has always been an amazing Surgery for me.
• Feel safe and felt cared for
• Always welcoming.
• First time visiting went very smoothly I was impressed, good social distancing.
• Felt safe and very well organised.
• Staff are fantastic.

One of our GPs also received a lovely letter from a patient who recently lost her husband of 49 years … saying what a wonderful team of people we have at the surgery … how well she has been looked after … and praising some of the new efficient ways that have sprung up during Covid 19.