Full details of all the NHS services available on the NHS Choices website at NHS Services Explained and Urgent and emergency care services.

If we are closed and you need medical advice or assistance here are some tips on what to do and who to turn to:

> If you have Covid symptoms
> Non Urgent Care
> NHS111 
> 999 Emergency 
> Contact 999 by text 
> Find local health services
> Be prepared at home


if you have covid symptoms 

If you have Covid symptoms

Stay at home, self isolate and call NHS 111.

Our website has more information.


non urgent care 

Non Urgent Care

If you want simple medical advice when we are closed, but it’s not urgent – here are some options:



NHS 111 and Urgent Care

If you need urgent medical help when we are closed, phone NHS 111.

NHS 111 may give you advice on how to manage your symptoms or for more serious concerns they can:

Find out more at NHS 111 (where you can also download explanatory leaflets in English and foreign languages).



999 emergency 999 Emergency

If urgent care is needed, go to A&E.

Or, in difficult to manage or life-threatening emergencies, dial 999 for an ambulance.

If you dial 999 and cannot speak, press 55 - this will enable the emergency control room to track your location using the latest technology. More info.

Useful links

When to dial 999

When to go to A&E

Find your local A&E Depts

Emergency first aid




Contact 999
by SMS text

If you can’t make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone.

Emergency SMS is part of the standard 999 service designed specifically for people with hearing loss or speech difficulties. Download leaflet.

You will need to register your mobile phone before using Emergency SMS. Do it now, just text ‘register’ and send the message to 999. You will get a reply – then follow the instructions you are sent. More info and video.


 Find local or national health services

For local hospitals, clinics and other services near Wye, see the listings in Appointments & Out of Hours.

If you have a non life-threatening illness or injury that would benefit from an immediate assessment, see our Urgent Treatment Centres info

Also, search NHS Choices to find …

NHS services





GP Services



be prepared at home Be prepared
at home

Be prepared in case of emergencies:

  • Print out the details and phone numbers of your local medical centres and keep them where you can see them, such as on your fridge door or in your mobile phone/diary.
  • If you have a long-term condition, write down the details of your GP, prescriptions, other medications and any test results. Again, keep them handy so you can give as much information as possible to the person who provides treatment in an emergency.
  • Keep a basic first aid kit in your home and ensure that everyone, including children, knows where it is and how to use it.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website