Friday 24th June 2022 - We are currently experiencing a problem with our E-consult service and although you will receive a confirmation email of your e-consult, we are not receiving any requests at this time. 

We are working hard to rectify this problem and apologise for any inconvenience this may cause.

Thank you for your patience at this time. 

Please always wear a face mask/face covering when visiting Wye Surgery.

Contacting us
For appointments ring - 01233 884 585
When we are closed view - Out of Hours, 111 & 999
Get health advice from our GPs - Use eConsult

Immediate treatment for non-life threatening illnesses and accidents 
Use one of East Kent’s Urgent Treatment Centres

Help and support during Covid-19
Concerned about catching Covid-19 at Wye Surgery? - See Appointments during Covid-19
Worried you may have Covid-19? - Go to NHS 111 Online
Need more info or support during Covid-19 – See COVID-19 Advice

> Opening Hours
> GP Apppointments.
> Free Text (SMS) Reminders


Normal Opening Hours

See the Latest News to check our opening times over bank holidays, Easter, Christmas & New Year - they may differ from those shown below.


Mon, Wed, Fri 

Tuesday, Thursday

8.00am - 6.30pm

8.00am - 8.00pm

Online self-help and
non-urgent health
advice from our GPs

Always available
via our website

Our GPs aim to respond by
email within 1 working day (admin replies may take up to 4 days).

GP Appointments

Monday to Thursday


8.30am - 7.00pm

9.00am - 5.00pm

Flexible Pre-Book Appointments

Either here at or other local GP practices

Evenings, weekends and bank holidays.
Call us for info or to book.

Telephone Consultations

Monday to Friday

8.30am - 5.30am
A clinician will call you back during surgery hours

Home Visits

Monday to Friday

Call before 10.00am

Clinics & Outpatient Clinics

By appointment

Days and times vary, by clinic

Test Results

Monday to Friday

8.30am - 4.30pm


Mon, Wed

Tues, Thurs


8.30am - 5pm

8.30am - 7pm

8.30am - 6pm

Out of Hours

See our Out of hours page for full details, including NHS 111, Urgent Treatment Centres and 999 Emergency




Watch video

download pdf

Pre-book GP appointments - at Wye Surgery
This type of appointment is no longer available. But, if when you see/speak to your GP they want you to come for a future appointment, they will book it for you at that time.

Flexible pre-book appointments - within Ashford Clinical Providers
Evening, weekend and bank holiday Flexible pre-book appointments may be available at any of the GP practices within Ashford Clinical Providers. Phone us to book one of these appointments.

All other GP appointments - at Wye Surgery
Please phone us for an appointment during opening hours. One of our care navigators will assess your needs (in confidence) and arrange for a GP to phone you back, usually within the hour or later, at a time to suit you.

If your preferred/designated GP is available they will ring you back – if not, it will be one of our other GPs

During your telephone consultation, the GP will discuss your problem and agree what to do. You may only need advice or a prescription; or you may be offered an appointment which the doctor will arrange for you.

Alternatively, if you need non-urgent advice you can message our GPs using the online service eConsult our duty GP will respond to your health queries by email. (NB: eConsult is not a means of asking for an appointment; appointments can only be booked by phone.)



free text messages

Text (SMS)

Sign up for our text message appointment reminder service. Use this form or ask Reception.

This will help us reduce missed appointments, so we can see more patients.

Over 12 million GP appointments are missed each year in the UK, costing the NHS more than £162 million per year. Be part of the solution. Thank you.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website