Dispensary now closing from 12-2 each day
Because of COVID-19, our dispensary is now closing each day from 12 noon to 2 pm until further notice.
Latest guidance on Coronavirus (Covid 19)
Protect yourself and others - read the latest official advice for people in the UK together with tips for staying healthy and checking symptoms:
NHS stay at home advice
NHS hand washing video
NHS about symptoms and what to do
NHS online symptom checker
Public Health England (travellers from China) pdf
Online advice - eConsult replaces askmyGP
We are now using eConsult to offer our patients an even more complete online health advice and information service. No need to register or login, just use the service whenever you need.
Normally you will receive a quick reply from one of our GPs the next working day or sooner.
- You can use it to request test results, sick notes, GP letters or make other admin queries
- Please DO NOT use it to cancel appointments or ask for repeat prescriptions.
Watch eConsult Video - with subtitles
Watch eConsult video - no subtitles
Hinxhill Road Closure (Alternative route to Wye Surgery)
The Hinxhill Road from Ashford is closed for roadworks until around mid-April.
If you normally reach us via Hinxhill Rd, we suggest you allow extra time for any appointments and use this alternative route:
- Take the A28 (Canterbury Road)
- Go over the railway crossing into the one-way system, up Churchfield Way
- Turn right into Upper Bridge St, go past the New Flying Horse pub and Cherry Lane
- Turn left into Oxenturn Road
Find out more
Welcome to our Paramedic Practitioner
We’re delighted that a Paramedic Practitioner has joined our Clinical Team. Their role is to support our GPs in assessing and treating patients either in their homes or at the surgery – as and when appropriate.
A Paramedic Practitioner has access to GP patient records and is specially trained to provide care that doesn’t need the intervention of a doctor. They report directly back to the GP with the outcome of any visit/appointment plus updates on any treatment and medication given. An important aim of this service is to deliver speedy patient care and reduce the need for hospital visits and admissions.
Practice Partner, Dr DiBiasio, retired on 17 Dec after 22 years
Please join us in wishing Dr DiBiasio a very healthy and happy retirement
After more than two decades at Wye Surgery, we’re very sorry to see him go - but hope he’ll make a comeback doing some locum sessions for us in the near future.
We no longer have a fax
Our fax line was withdrawn on 3 October 2019 (over the coming months fax lines are being withdrawn across the NHS and will no longer be used).
If you normally fax us for the following purposes, here are the alternatives:
Submitting repeat prescription requests:
- Use Patient Access online
- Email to firstname.lastname@example.org
- Post or hand deliver a paper request to the surgery.
Submitting forms or correspondence (including outpatient referrals from other GPs):
- Email to email@example.com
- Post or hand deliver to the surgery.
'Medication Reminder' Mobile Phone App
A new phone app is now available to help you manage regular medications for yourself or someone you care for. It will remind you when to take medications and when to order repeat prescriptions.
Find out more and download the app
Register now for Patient Access - beat the phone queue
Patient Access lets you use Wye Surgery’s online services.
You can login from home, work or your mobile phone.
Click the link to register https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f
Text Message Appointment Reminders
Never forget another Wye Surgery appointment, simply join our FREE message reminder service.
Just ask at Reception – or phone us – or print off, fill in and return the form below to make sure we have all the details we need to remind you ahead of your future appointments.
Text Reminder Service Form.pdf
PLEASE SIGN UP
Over 12 million GP appointments are missed each year in the UK, costing the NHS more than £162 million per year - join our reminder service and be part of the solution.