Friday 24th June 2022 - We are currently experiencing a problem with our E-consult service and although you will receive a confirmation email of your e-consult, we are not receiving any requests at this time. 

We are working hard to rectify this problem and apologise for any inconvenience this may cause.

Thank you for your patience at this time. 

Latest News

Closed for staff training on Weds 8 June from 12.30 onwards

Both our practice and pharmacy will be closed for staff training all afternoon on Wednesday 8 June from 12.30. We will open as normal on Thursday 9 June, 8am.

If you need medical help when we are closed see Out of Hours.



Continue to wear a face mask when visiting us

Although the Government has relaxed many Covid rules, those for health care facilities remain unchanged. Please always wear a face mask or face covering when coming into Wye Surgery.

While the threat of Covid remains, we continue to operate Covid-safe precautions as part of our duty of care to staff and vulnerable patients – so please wear your face mask and if possible also use hand gels and be mindful of social distancing. Taking Covid Precautions helps:

  • Us to continue delivering routine care for all patients, including the elderly and vulnerable
  • To reduces the risk of unnecessary hospital admissions and Covid deaths
  • To lower infection rates and reduces the chance of new Covid variants emerging
  • By being fully vaccinated you have protection against the most serious Covid symptoms and it helps reduce transmissibility to others if you are carrying the virus.

We hope that our careful approach and active encouragement of best practice, will give you and all our patients the confidence to seek medical care at Wye Surgery straightaway (instead of delaying for fear of catching the virus).

Thank you for co-operating.



Covid Variants – Omicron symptoms

If you have the Omicron variant of Covid 19 (or have been contact with someone who has) YOU MUST isolate for 10 days – regardless of your vaccination status.

Omicron symptoms are different to other strains of Coronavirus and may include:

  • Extreme fatigue
  • Fever
  • Body aches
  • Headache
  • Night sweats
  • Runny nose
  • Scratchy throat.

The tell-tale signs of the original Coronavirus are a new cough and loss of taste or smell. The Delta variant can also cause vomiting and diarrhoea.

If you are experiencing any of these symptoms - be safe – take a Covid test.

Find out more on our Covid-19 Symptoms page.



Covid Boosters – Automatic Appointments (No need to phone us)

You can now have your Covid booster 3 months after your 2nd dose.

We will automatically contact you to make an appointment as soon as you are eligible - there is no need to contact us.



Booking COVID vaccinations and boosters

  • We will automatically notify you when your Covid vaccination or booster is due – there is no need to contact us (please help by keeping our phone lines free)
  • Our Vaccination Clinics – Are held at Musgrove Park Surgery in Ashford - NB appointment only (not walk ins). When booking your appointment select 'Ashford Stour PCN' 
  • If you need a vaccination at a different time or place than offered by our system, you are free to book an appointment online via the National Booking Service – or phone NHS 119
  • All boosters being given are Pfizer - even if you had different vaccine previously.
  • After your vaccination is done, you must wait 15 minutes before leaving.

View full details



NHS Covid Pass

To prove your Covid-19 Status you can get an NHS COVID Pass, available via the free NHS App. This shows your coronavirus (COVID-19) vaccination details or test results. 

How to get your pass



IMPORTANT - Do we have your right phone number?

If you think we may have an old number for you, please let us know as soon as possible. When contacting patients for their Covid Vaccinations we’ve found that quite a few numbers are no longer valid, which is causing worrying delays.



Urgent Treatment Centres in East Kent

There are nine GP-led, Urgent Treatment Centres (UTCs) in East Kent open every day of the year including bank holidays.

They can diagnose and deal with most common accidents and illnesses for which people might previously have gone to a minor injuries unit or A&E.

Those at Ashford, Canterbury and Margate Hospitals are open 24 hours a day, the others are open 8am to 8pm.

Find out more
Find our local UTCs
NHS - About UTCs (watch the video)
NHS – When to visit an UTC


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website