Friday 24th June 2022 - We are currently experiencing a problem with our E-consult service and although you will receive a confirmation email of your e-consult, we are not receiving any requests at this time. 

We are working hard to rectify this problem and apologise for any inconvenience this may cause.

Thank you for your patience at this time. 

Urgent Treatment Centres

Immediate care for non-life threatening accidents and illnesses

There are nine GP-led Urgent Treatment Centres (UTCs) in East Kent open every day of the year including bank holidays.

Those UTCs at Ashford, Canterbury and Margate Hospitals are open 24 hours a days, the others are open 8am to 8pm.

UTCs can diagnose and deal with most common accidents and illnesses for which people might previously have gone to A&E.

Because UTCs offer such a comprehensive service, they aim to take the pressure off Hospital Emergency Depts, freeing them up to diagnose and treat acutely unwell patients and those with potentially life-threatening injuries and illnesses.


What can UTCs treat?

  • Abdominal pain
  • Bites and stings
  • Coughs and colds
  • Cuts and grazes
  • Ear and throat infections
  • Emergency contraception
  • Eye problems
  • Feverish illness in children
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Strains and sprains
  • Suspected broken limbs
  • Vomiting and diarrhoea


How do I use them?

  • You can book appointments through NHS 111
  • You may be referred by your GP or doctor’s practice, after contacting them for advice in the usual way.
  • If you walk into a UTC without an appointment, you will have a clinical assessment within 15 mins of arrival, and as a result may be:
    - Seen urgently if necessary, or
    - Given an appointment to come back at a time when social distancing can be observed (to keep patients and staff safe during Covid-19), or
    - Referred to a more appropriate service.


Where are they?






William Harvey Hospital

24 hours


Kent and Canterbury Hospital

24 hours


Victoria Hospital

8am - 8pm


Buckland Hospital

8am - 8pm


Faversham Medical Practice

8am - 8pm


Royal Victoria Hospital

8am - 8pm

Herne Bay

Queen Victoria Memorial Hospital

8am - 8pm


Queen Elizabeth the Queen Mother Hospital

24 hours


Estuary View Medical Centre

8am - 8pm



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website