Urgent Treatment Centres

Immediate care for non-life threatening accidents and illnesses

There are nine GP-led Urgent Treatment Centres (UTCs) in East Kent open every day of the year including bank holidays.

Those UTCs at Ashford, Canterbury and Margate Hospitals are open 24 hours a days, the others are open 8am to 8pm.

UTCs can diagnose and deal with most common accidents and illnesses for which people might previously have gone to A&E.

Because UTCs offer such a comprehensive service, they aim to take the pressure off Hospital Emergency Depts, freeing them up to diagnose and treat acutely unwell patients and those with potentially life-threatening injuries and illnesses.


What can UTCs treat?

  • Abdominal pain
  • Bites and stings
  • Coughs and colds
  • Cuts and grazes
  • Ear and throat infections
  • Emergency contraception
  • Eye problems
  • Feverish illness in children
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Strains and sprains
  • Suspected broken limbs
  • Vomiting and diarrhoea


How do I use them?

  • You can book appointments through NHS 111
  • You may be referred by your GP or doctor’s practice, after contacting them for advice in the usual way.
  • If you walk into a UTC without an appointment, you will have a clinical assessment within 15 mins of arrival, and as a result may be:
    - Seen urgently if necessary, or
    - Given an appointment to come back at a time when social distancing can be observed (to keep patients and staff safe during Covid-19), or
    - Referred to a more appropriate service.


Where are they?






William Harvey Hospital

24 hours


Kent and Canterbury Hospital

24 hours


Victoria Hospital

8am - 8pm


Buckland Hospital

8am - 8pm


Faversham Medical Practice

8am - 8pm


Royal Victoria Hospital

8am - 8pm

Herne Bay

Queen Victoria Memorial Hospital

8am - 8pm


Queen Elizabeth the Queen Mother Hospital

24 hours


Estuary View Medical Centre

8am - 8pm



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