Wye SurgeryOxenturn RoadWye, Kent, TN25 5AYTel: 01233 884585
For AdviceYou can message your GP using the online service askmyGP.
For GP or clinic appointmentsCall 01233 884 585
If we are closedView Out of Hours, 111 & 999
View our opening hours for this festive season 17 Dec – 4 Jan
Mon, Wed, Fri
8.00am - 6.30pm
8.00am - 8.00pm
askmyGPOnline self-help and non-urgent health advice from our GPs
Always available via our website
Our GPs aim to respond by email within 1 working day.
Monday to Thursday
8.30am - 7.00pm
9.00am - 5.00pm
Flexible Pre-Book Appointments
Either here at or other local GP practices
Evenings, weekends and bank holidays. Call us for info or to book.
Monday to Friday
8.30am - 5.30am A clinician will call you back during surgery hours
Call before 10.00am
Minor Injury Clinic
8.00am - 6.30pm View injuries we can treat
Clinics & Outpatient Clinics
Days and times vary, by clinic
8.30am - 4.30pm
8.30am - 6.30pm
8.30am - 5.30pm
Out of Hours
See our Out of hours page for full details, including NHS 111 and 999 Emergency
We aim to assess and/or see you as soon as possible:
Alternatively, you can use the online service askmyGP
Sign up for our text message appointment reminder service. Use this form or ask Reception.
This will help us reduce missed appointments, so we can see more patients.
Over 12 million GP appointments are missed each year in the UK, costing the NHS more than £162 million per year. Be part of the solution. Thank you.
A doctor’s appointment is not always necessary.
Sometimes you might just want some reliable health information, or some guidance by email from your GP. In which case, you can use askmyGP.
askmyGP is a secure online service – it’s the quickest and easiest way to get help by email from the GPs at Wye Surgery:
If you have a health problem that can’t wait, phone the surgery as usual for a GP appointment. Or, if it is out of hours ring NHS 111, or in an emergency dial 999.
Online search tools
FIND IT FASTUse these websites to search for local medical facilities in the postcodes where you live or work.
Find a pharmacy
Find NHS services in Medway, North Kent and East Kent -
Find NHS Services Nationwide – search on any postcode for local NHS services by service name, service type, condition or surgical procedure
Here is a list of local health services and their phone numbers. Where a service name is underlined you can click to go to their website.
URGENT OR EMERGENCY HELP
Weekdays - when we’re open call us Urgent 'out of hours' - call NHS 111 Life-threatening emergency or ambulance
01233 884 585 111 999
01233 884 585 01233 811 001
LATE NIGHT & SUNDAY CHEMISTS
ASDA (Kimberley Way) Boots (Barrey Rd) Sainsbury’s (Simone Weil Ave) Tesco (Kingsnorth)
01233 655 000 01233 503 670 01233 662 819 0345 677 9011
MINOR INJURIES - CLINICS
Charing (8-5.30) Hamstreet (8-6) Ivy Court (8-6) Kingsnorth (8-6) Woodchurch (8-6) Wye (8.30-6)
01233 714 490 01233 730 199 01580 763 666 01233 610 140 01233 860 236 01233 884 585
DENTAL EMERGENCY (when your own dentist is closed)
Evenings/weekends - Dentaline
Not registered with any dentist?
01634 890 300
0300 311 2233
LOCAL HOSPITALS, CLINICS ETC
Chaucer Hospital - Canterbury Kent and Canterbury Hospital Paula Carr Diabetic Centre (William Harvey Hospital) Pilgrims Hospice - Ashford Pilgrims Hospice - Canterbury Vicarage Lane Clinic (sexual health) William Harvey Hospital, Ashford
01227 825 100 01227 766 877 01233 616 047 01233 504 100 01227 816 612 0300 790 0245 01233 633 331
MENTAL OR EMOTIONAL HEALTH
Kent & Medway SCPT - Crisis help NHS Moodzone Samaritans - FreePhone UK Helpline Ashford Counselling Service
0300 222 0123 116 123 01233 610 083
OTHER HEALTH MATTERS
NHS Contraception & Sexual Health Clinics, Ashford Ashford Clinical Commissioning Group Citizens Advice Bureau, Ashford NHS Services Pre-paid prescriptions
01233 626 185
You can You can find full details of all the NHS services available on the NHS Choices website at NHS Services Explained and Urgent and emergency care services.
If we are closed and you need medical advice or assistance here are some tips on what to do and who to turn to:
> Tips on how to cope > Minor injuries > NHS111 > 999 Emergency > Contact 999 by text > Find local health services > Be prepared at home
Tips on how to cope
Kent Health Help Now
Ask your pharmacist
If you have an accident that is not serious but could benefit from immediate treatment, go to a minor injuries unit.
What they can and can't treat.
When we are closed, if you need advice or medical treatment that cannot wait until we are open, you can dial 111. NHS trained advisers can decide what help you need and arrange a doctor or ambulance if necessary.
Find out more at NHS 111 (where you can also download explanatory leaflets in English and foreign languages).
If urgent care is needed, go to A&E.
Or, in difficult to manage or life-threatening emergencies, dial 999 for an ambulance.
If you dial 999 and cannot speak, press 55 - this will enable the emergency control room to track your location using the latest technology. More info.
When to dial 999
When to go to A&E
Find your local A&E Depts
Emergency first aid
Contact 999 by SMS text
If you can’t make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone.
Emergency SMS is part of the standard 999 service designed specifically for people with hearing loss or speech difficulties. Download leaflet.
You will need to register your mobile phone before using Emergency SMS. Do it now, just text ‘register’ and send the message to 999. You will get a reply – then follow the instructions you are sent. More info and video.
For local hospitals, clinics and services near Wye, see the listings in Appointments & Advice.
Also, search NHS Choices to find …
Be prepared in case of emergencies:
Test results01233 884 5858.30am - 4.30 pm Monday to Friday
To get the results of a medical test please ring our test results line between 8.30am and 4.30pm Monday to Friday.
We will only give the results to you – not to anyone else ringing on your behalf unless we have your prior consent.
Most test results take several days to come back, but this varies. When you have your test, you will be given an indication of how long it will be before we expect to get your results.
Cervical smear testsIf you have had a cervical smear test, the Health Authority will post your results directly to you. This normally takes around 6 weeks.
Fit Note (certificates)
Off sick for 7 days or lessYour employer may ask you to complete a self certification form (SC2). Download form SC2 here.
If your employer or an insurance company requires a certificate in your first week of illness, your GP can provide a private certificate for which there is a charge (sometimes your employer or insurance company may be charged for this).
NHS doctor’s certificates (Fit Notes) are not issued unless you are off sick from work with an illness, injury or condition lasting more than 7 days.
Off sick for 8 days or more You must be seen by your GP before they can issue you with a sickness certificate.
If you have been seen by a Consultant at the Hospital or have been an inpatient, they should provide you with a Fit Note.
Wye Surgery is part of the Ashford Clinical Providers (ACP) group, which works together to improve primary healthcare services for patients locally.
To help cut down waiting times we are, as a group, offering extra routine appointments at flexible times and locations across the Ashford area. As a result, you can now pre-book routine appointments with ACP’s healthcare professionals between 8am and 8pm:
For these extra appointment slots, you may be seen at any of ACP’s local practices - not necessarily at Wye Surgery. But the health professionals treating you will, with your consent, be able to see your full medical records; and your own GP at Wye Surgery will be kept informed.
New flexible appointments are in addition to those already offered by Wye Surgery.
Please pre-book all flexible appointments through us in the usual way.
Find out more using the links below, or by ringing our Reception:
For our full range of appointments, View Appointments
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