Wye SurgeryOxenturn RoadWye, Kent, TN25 5AYTel: 01233 884585
To book appointments Call us on 01233 884 585Opening hours - 8.00am to 6.30pm, Monday to Friday
When we’re closed, call NHS 111 - just dial 111. For life threatening, medical emergencies - dial 999 or go straight to A&E
> GP appointments > Wye clinics > Minor Injuries Clinic > Should I go to A&E? > Out of hours
Mon-Fri 8.30am - 6.30pm
With our GP Access Appointments we aim to assess and see you as soon as possible:
Appointment days and times depend on the clinic. Please call reception for further details if you have been asked to make an appointment. More info.
Minor Injuries Clinic
01233 884 585
8.00am - 6.30pm Mon - Fri Call before coming in
No need to go to A&E when you can come to Wye Surgery. Our specially trained nurses can treat a wide range of minor injuries like: - Small cuts or infected wounds - Minor burns and scalds - Foreign bodies in the eye - Insect or animal bites - Bangs, twists and sprains - Other minor injuries.
Should I go to A&E?
If it’s not a 999 emergency, call Wye Surgery or dial 111 if we’re closed.
Accident and Emergency departments at hospitals are intended only for seriously ill people with life threatening injuries or conditions.
Please don’t go to A&E with minor problems that can easily be treated elsewhere - it diverts medical resources away from where they are most needed, causes delays and costs the NHS money.
NON-URGENT CASES If your condition is not serious you can normally get the treatment you need either at a local minor injuries unit or other centre, or by phoning Wye Surgery.
If you’re unsure what to do - call for advice If we’re open - call us on 01233 884 585 If we’re closed - dial 111 and speak to the NHS 111 service.
URGENT CASES Go straight to A&E if you are seriously ill, badly injured or have a life threatening condition, eg: - Heavy bleeding - Difficulty breathing - Burns or scalds - Chest pain - Loss of consciousness - Fits that don’t stop. The nearest Accident & Emergency Department to Wye Surgery is William Harvey Hospital, Ashford.
Out of Hours
Dial 111 - If we are shut or unavailable
NHS 111 will advise you what to do, and arrange any local health services you need.
Online search tools
FIND IT FASTUse these websites to search for local medical facilities in the postcodes where you live or work.
Find a pharmacy
Find NHS services in Medway, North Kent and East Kent -
Find NHS Services Nationwide – search on any postcode for local NHS services by service name, service type, condition or surgical procedure
Here is a list of local health services and their phone numbers. Where a service name is underlined you can click to go to their website.
URGENT OR EMERGENCY HELP
Weekdays - when we’re open call us Urgent 'out of hours' - call NHS 111 Life-threatening emergency or ambulance
01233 884 585 111 999
01233 884 585 01233 811 001
LATE NIGHT & SUNDAY CHEMISTS
ASDA (Kimberley Way) Boots (Barrey Rd) Sainsbury’s (Simone Weil Ave) Tesco (Kingsnorth)
01233 655 000 01233 503 670 01233 662 819 0345 677 9011
MINOR INJURIES - CLINICS
Charing (8-5.30) Hamstreet (8-6) Ivy Court (8-6) Kingsnorth (8-6) Woodchurch (8-6) Wye (8.30-6)
01233 714 490 01233 730 199 01580 763 666 01233 610 140 01233 860 236 01233 884 585
DENTAL EMERGENCY (when your own dentist is closed)
Evenings/weekends - Dentaline
Not registered with any dentist?
01634 890 300
0300 311 2233
LOCAL HOSPITALS, CLINICS ETC
Chaucer Hospital - Canterbury Kent and Canterbury Hospital Paula Carr Diabetic Centre (William Harvey Hospital) Pilgrims Hospice - Ashford Pilgrims Hospice - Canterbury Vicarage Lane Clinic (sexual health) William Harvey Hospital, Ashford
01227 825 100 01227 766 877 01233 616 047 01233 504 100 01227 816 612 0300 790 0245 01233 633 331
MENTAL OR EMOTIONAL HEALTH
Kent & Medway SCPT - Crisis help NHS Moodzone Samaritans - FreePhone UK Helpline Ashford Counselling Service
0300 222 0123 116 123 01233 610 083
OTHER HEALTH MATTERS
NHS Contraception & Sexual Health Clinics, Ashford Ashford Clinical Commissioning Group Citizens Advice Bureau, Ashford NHS Services Pre-paid prescriptions
01233 626 185
> Using NHS 111 > Symptom/injury checker > When to go to a minor injuries unit or other centre > Be prepared at home > First aid podcasts > Health videos
NHS 111 is a regionally based, national telephone advice service that co-ordinates all the local out of hours NHS medical services available for our patients.Our NHS team is based in Ashford and knows our local services inside out.
NHS 111 doesn’t replace 999. It works alongside it to help manage urgent cases at times when GP surgeries are shut.
When to call NHS 111 NHS 111 is always open and all calls are free
If NHS 111 thinks you need emergency medical help, they will send an ambulance to you straight away.
Otherwise they will tell you what to do, or arrange other help as necessary (such as a home visit from the out of hours doctor).
When we are closed, dial 111 for advice or medical treatment that cannot wait until we are open.
If you need emergency, life-saving, medical treatment, you must call 999 or go straight to Accident and Emergency Department of your nearest hospital (A&E).
Calling 111 makes it easy for you to get in touch with your local health services (and helps keep the 999 number free for very serious emergency cases.
When you ring 111, specially trained NHS nurses and/or health advisers ask questions to assess your needs, then either:
Find out more on the NHS 111 website and download explanatory leaflets in different languages.
Symptom & injury checker
When you or a member of your family is ill or injured you may be unsure if they need to see a doctor or not. If you’re usure what to do, take a look at our symptom checker.
When to go to a minor injuries unit or other centre
If it’s not serious don't go to A&E. Instead phone your our Minor Injuries Clinic (8am-6.30pm), or one of the areas other minor injuries units (MIU), walk-in centres or urgent care centres. You could be seen more quickly and it frees up staff in A&E to concentrate on people with serious and life-threatening conditions.
Typically local centres may treat:
They will NOT treat:
Children: Be aware that some MIUs and walk-in centres do not have the facilities to treat young children.
Be prepared in case of emergencies:
Listen to What to do in a range of first aid situations from Burns to total collapse.
Watch NHS videos on a range of health topics and situations.
> Who to call > When to call 999 > Contact 999 by SMS text (for hearing/speech difficulties) > Resuscitation info
Be prepared This section tells you how to access NHS emergency services in the most appropriate way. If you are unsure what service you need look at our Symptom/Injury checker - this will help you recognise the need for urgent or emergency care.
If Wye Surgery is shut and you need medical advice fast, who to call depends on how urgent the situation is:
When to call 999
Always dial 999 in a life-threatening emergency . This service is designed to save lives, for example:
PLEASE DON’T CALL 999 IN LESS URGENT SITUATIONS.
If you go to A&E make sure you need urgent care. Otherwise, you could be diverting valuable NHS resources away from those whose need is more urgent.
Instead of going to A&E:
Go to Useful numbers and web links for the contact details of our local health services and pharmacies.
Contact 999 by SMS text
If you can’t make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone.
Emergency SMS is part of the standard 999 service designed specifically for people with hearing loss or speech difficulties. Download leaflet.
You will need to register your mobile phone before using Emergency SMS. Do it now, just text ‘register’ and send the message to 999. You will get a reply – then follow the instructions you are sent. More info and video.
Learn CPR with Vinnie Jones. NHS advice - How to resuscitate Babies & children Recognise a stroke Resuscitation and First Aid training courses.
Test results01233 884 5858.30am - 4.30 pm Monday to Friday
To get the results of a medical test please ring our test results line between 8.30am and 4.30pm Monday to Friday.
We will only give the results to you – not to anyone else ringing on your behalf unless we have your prior consent.
Most test results take several days to come back, but this varies. When you have your test, you will be given an indication of how long it will be before we expect to get your results.
Cervical smear testsIf you have had a cervical smear test, the Health Authority will post your results directly to you. This normally takes around 6 weeks.
Fit Note (certificates)
Off sick for 7 days or lessYour employer may ask you to complete a self certification form (SC2). Download form SC2 here.
If your employer or an insurance company requires a certificate in your first week of illness, your GP can provide a private certificate for which there is a charge (sometimes your employer or insurance company may be charged for this).
NHS doctor’s certificates (Fit Notes) are not issued unless you are off sick from work with an illness, injury or condition lasting more than 7 days.
Off sick for 8 days or more You must be seen by your GP before they can issue you with a sickness certificate.
If you have been seen by a Consultant at the Hospital or have been an inpatient, they should provide you with a Fit Note.
There are lots of FREE mobile phone apps and online tools to help you manage your health, fitness and wellbeing. Here is a small selection, you can find more at: http://www.nhs.uk/Tools/Pages/Toolslibrary.aspx
HEALTH HELP NOW Purpose: Identify symptoms, local services & advice Local East Kent health info at your fingertips covering Symptoms, Services & Advice. Go to the app.
COUCH TO 5K Purpose: Get exercising safely Gets you off the couch and running in just nine weeks. Grab your trainers.Go to the app
WAITLESS Purpose: East Kent Minor Injuries - Find the shortest waiting time Need treatment for a minor injury in East Kent? Find suitable centres and view all their current waiting times. Go to the app
ACTIVE 10 Purpose: To get you walking Help you do more brisk walking in bursts of ten minutes. It tracks all your walking and rewards your progress. Go to the app
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